CODY BUFFHAM
EWOKER3@CS.COM
31037 Hasley Canyon
Castaic, California 91384
Home phone (661)257-9263
OBJECTIVE:
Seeking a responsible management level or customer service position to help the company succeed in their goals.
QUALIFICATIONS:
13 years of customer service, merchandising, inventory management experience and 6 years managing a 24 hour retail store with up to 8 associates.
EDUCATION:
1986/1990-Saugus High School-Santa Clarita Ca
Computer experience :
Microsoft word, Excel, Pos systems
Experience:
03/01 PRESENT/7-11/ Assistant Manager-Canyon Country Ca
Manage register operations, order products,merchandising,stocking shelves, cooler and cleaning
of store.
Teach associates to maintain cleaning practices of which includes proper sanitization of food
service areas so as to ensure health standards are met.
Implemented the use of one register per person to ensure accurate cash handling so as to help reduce shortages.
Generate annual sales of about $1,650,000 with loss of about $12,000.
Motivate associates to acknowledge customers upon entering, store, to give excellent customer
service, support store promotions so as to increase sales.
Resolve customer complaints in a timely and professional manner.
Train new associates to use register as required, to check identification for alcohol, tobacco and credit sales.
05/00-04/01/Giant travel plaza-Truck stop-Chevron gas station-Cashier
Castaic Ca
Operated 2 types of registers for transactions for gas, diesel and store purchases.
Utilized computer to Check customer accounts to verify authorized purchases and methods of payment before fueling customer s vehicles.
Clean restrooms, showers, customer break area, store floor, shelves, also clean gas and diesel pumps .
Stock shelves, cooler, hot and cold food items when required.
10/93-05/00/7-11-Convenience store/Gas station-Associate-Store manager
Operated 24 hour c store and gas station with annual sales of $2,550,000 with an increase of $3,000,000 due to the addition of bait and tackle but with a loss of about $20,000.
Conducted hiring and training of new associates with alcohol and tobacco sales and cash handling proficiency before operating register.
Motivated and developed associates to conduct and maintain customer service standards and develop professional relationships with vendors.
Delegated an area of store to each employee for ordering, merchandising, cleaning of store
which included on a daily basis cleaning food service areas to ensure health standards are met.
Inspect and maintain gas pumps to be sure they are working at all times and inspect tanks to ensure they are kept clean from dirt and excess water.
Check in vendors daily, record receipts on store paper work as required and send to corporate for billing. Assist book keeper with office paper work as well as take daily deposits to bank.
06/89-03/94 Giant Truck stops-Customer service-shift leader-Castaic Ca
Provided excellent customer service by fueling, checking and filling oil as needed and washing windows.
Maintained parking lot patrol, provided permits for fueling customers and advised others to pay for parking that did not purchase fuel.
Conducted training of new associates and motivate recent employees to provide customers superior customer service at all times. Periodically was asked by customer s to perform service on their trucks as I was very proficient.
Participated in monthly inspections around store to check for safety and cleanliness issues.
Generated profit margin of about $10,000,000 annually with minimal controlled loss.
References are available upon request
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